HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-3 business days. If you select Expedited Processing at checkout, we’ll ship within 24-48 hours depending on which time of the day the orders are placed.
WHICH CARRIER DO YOU USE?
We ship all items with Steadfast, Redx, Pathao Courier, Sundarban Courier Service, USB Courier, and S.A. Paribahan. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
I DIDN’T RECEIVE MY ORDER
Please email us: at support247@ehealinicbd.com, quoting your order number from the confirmation email/SMS message. We’ll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right-hand corner of our site.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start Deliver of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if the Delivery Process has not yet begun.
Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or wrong item arrived, including a photo of the item.
We’ll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you’ll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30-day returns policy from the date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping charges are non-refundable.
MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It’s possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.